Refund policy
Warranty & Returns
At HALO, we're committed to delivering premium lighting products built for enthusiasts who expect quality, reliability, and performance.
Every HALO Premium RGB Underglow Kit is carefully inspected before it leaves our facility and is backed by our 1-Year Limited Warranty.
1-Year Limited Warranty
Drive with confidence knowing your HALO underglow kit is protected against manufacturing defects for one (1) year from the date of delivery.
If your product experiences a defect in materials or workmanship during normal use, we'll repair or replace the defective component at no cost to you.
Warranty Includes
✔ LED strip manufacturing defects
✔ Bluetooth controller failure
✔ Wiring harness manufacturing defects
✔ Electrical failures caused by manufacturing defects
Warranty Does Not Cover
The warranty does not apply to damage resulting from:
- Improper installation
- Incorrect wiring
- Vehicle modifications
- Road debris or accidents
- Physical abuse
- Water intrusion caused by improper installation
- Unauthorized repairs or modifications
- Cosmetic damage after installation
- Normal wear and tear
Professional installation is highly recommended.
Returns & Exchanges
Because HALO products are automotive electronic components that are installed directly onto your vehicle, all sales are final.
To ensure every customer receives a brand-new product, we cannot accept returns or exchanges for:
- Change of mind
- Incorrect purchases
- Vehicle compatibility issues
- Installed or used products
- Buyer remorse
Damaged or Incorrect Orders
If your order arrives damaged during shipping or you receive the incorrect item, please contact us within 7 days of delivery.
Email:
Please include:
- Order Number
- Full Name
- Photos or videos of the issue
- Brief description
We'll work quickly to make it right.
Order Changes & Cancellations
Orders are processed quickly to ensure fast shipping.
If you need to modify or cancel your order, please contact us immediately.
Once an order has shipped, it cannot be canceled.
Warranty Claims
To submit a warranty claim, please email:
Include:
- Order Number
- Full Name
- Photos or videos showing the issue
- Description of the problem
Most warranty requests receive a response within 1–2 business days.
Our Commitment
At HALO, we're more than a lighting company—we're part of a community built around night drives, automotive culture, and unforgettable experiences.
Every product we ship is one we'd proudly install on our own vehicles. If there's ever a genuine manufacturing issue, we'll stand behind our product and work with you to make it right.
Own the Night.